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What you'll do:
Provide next level customer support using various administrative tools and applications on issues that require advanced troubleshooting methods.
Investigate trending issues that we receive as intake and work towards resolution of these issues, with or without engineering assistance, while working towards solutions to prevent the trends from reoccurring again.
Upkeep current knowledge base articles and documentation for product support that will allow for increased productivity and improved training for future onboarded associates or training of support desks.
What you'll bring:
Self-starter that can go off minimal direction and produce results with regards to the products that we support.
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
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