Microsoft Sales Skilling Strategy Manager 

Taiwan, Taoyuan City 

309277363

Sales Skilling Strategy Managersand salesution to dAs trusted advisors, Sales Skilling Managers (SSMs) ensure every initiative supports strategicYou will ensure key Sales Skilling programs suchas Skilling plans, Agent J.ai, and Skills Challenge are socializedapproved by HR Leads/Works Council. You will

Required Qualifications:

• Master's Degree or equivalent AND/OR 5+ years experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 7+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• 4+ years of experience managing end-to-end business processes and driving operational excellence.

Additional or Preferred Qualifications:

• Master's Degree or equivalent AND 8+ years experience in learning and development, relevant technical roles, business development, field or sales, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND 10+ years experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management
  • OR equivalent experience.
• Microsoft Fundamentals, Coaching (e.g., International Coaching Federation), Project and/or Program Management Professional, archival, or a similar certificate.
• Demonstrates commitment to career development and continuous or consistent learning through formal and informal efforts (e.g., change management, design thinking, management training, online courses).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Strategic Focus

• Frontier Firm Skilling - that equips employees to thrive in AI powered, outcome-driven teams.
• Regional alignment - embedded into skilling strategy to reflect regional priorities.
• Unified landing strategy - across programs to ensure consistency and clarity.

Vision of Success

• Drive accelerated business Outcomes - Translate business priorities into skilling programs that accelerate execution and drive measureabel results.
• Championing Scale - Design strategies that priorities high-impact initiatives while achieving and optional balance between scalability and the agility to adapt to evolving business needs.
• Drive Impactful skilling strategies - Develop comprehensive skilling plans that align stakeholders, measure effectiveness, and adapt to meet organizational goals and evolving needs.

Strategic Skilling Leadership

• Serve as the primary account manager for core business stakeholders.
• Align skilling strategy to business priorities with actionable plans.
• Build and manage a consistent stakeholder Rhythm of Business (ROB).
• Coordinate stakeholder communications across Sales Skilling to ensure clarity and eliminate redundancy.

Skilling Strategy Development

• Partner with core enablement teams, role owners, and WWL content managers to develop skilling strategies for customer-facing roles.
• Deeply understand business needs, role functions, and skilling requirements.
• Advise on how tenure, level, and capability influence individual skilling plans across career stages.
• Act as a learner advocate, prioritizing time and focus on critical business and learner success areas.
• Drive cross-functional engagement to align WWL programs with skilling needs and identify gaps for improvement.
• Contribute to program and content development as the voice of the business.

Skilling Rhythm of Business (ROB)

• Develop and manage ROB to ensure timely creation and communication of skilling plans.
• Manage skilling plan input and executive approval processes.
• Lead change management for adjustments to approved plans.
• Identify and evangelize process improvements for agility and efficiency.

Stakeholder Engagement

• Build trusted relationships with readiness leads, role owners, and key stakeholders.
• Help stakeholders prioritize critical skilling needs and understand WWL’s scope of support.
• Provide thought leadership to articulate actionable learning outcomes.

Learner Targeting

• Identify anchor and inherited roles based on business imperatives.
• Ensure accurate entry of skilling plans into targeting tools and learner portals.
• Manage updates and changes to targeting tools and portals.

Reporting & Analysis

• Partner with WWL Insights to define success indicators and report on skilling impact.
• Establish clear, measurable business outcomes for skilling plans.
• Leverage data to gain insights and advocate for plan or content adjustments.

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