Capital One Senior Associate Process Manager 

United States, Virginia, Arlington 

272052031

General Responsibilities:

• Collaborate with internal partners to identify process improvement opportunities, create recommendations, gain approvals, and implement change.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review.
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Use metrics and business process documentation to tracking and resolving process breakdowns
• Partner closely with customers to understand their needs while driving towards process improvement outcomes.
• Develop and maintain formal process documentation including procedures and process flow diagrams
• Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead or direct others on projects
  

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or Google Suite
• At least 1 year of process management experience

Preferred Qualifications:

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management or Project Management certification
• 1+ year of experience in Compliance or Risk Management
• 2+ years of experience in Process Management