Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Your Experience
Experience as a Security Incident Responder or SOC analyst/manager
Experience with development and maintenance of scripts in Python.
JavaScript or PowerShell is a plusExperience with security design and architecture, content development, workload automation and use-cases.
Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
Familiarity with attack surface management is a plus
Experience in customer-facing roles (internal or external) is a must
Self-learner able to drive business outcomes independently
Excellent collaboration in fast-paced, matrix environment
Ability to work under pressure, and prioritize tasks accordingly
Fluent English is a requirement. Any other language is a plus
Bachelor's degree or equivalent military experience required
Ninja uniform is a plus
You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.
