Palo Alto Customer Success Architect 

Netherlands, North Holland, Amsterdam 

886949475

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager
• Experience with development and maintenance of scripts in Python
• JavaScript or PowerShell is a plus
• Experience with security design and architecture, content development, workload automation and use-cases
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure)
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement - Any other language is a plus
• Bachelor's degree or equivalent military experience required

You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

All your information will be kept confidential according to EEO guidelines.