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Palo Alto Sr Staff Engineer Customer Success 
Netherlands, North Holland, Amsterdam 
48405202

26.05.2025

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

  • Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
  • You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
  • Technical services include writing custom scripts and system troubleshooting

Your Experience

  • Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
  • XSOAR platform experience highly preferred
  • Ability to develop and maintain scripts in Python, Powershell or JavaScript
  • Understanding a variety of security products and secure coding techniques
  • Linux system administration & troubleshooting experience
  • Familiarity with the different products, processes, and ecosystem
  • Experience as a Security Incident Responder or SOC analyst/manage
  • Ability to work under pressure, and prioritize tasks accordingly
  • Experience with mentorship responsibilities
  • Fluent English required

All your information will be kept confidential according to EEO guidelines.