Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
- You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
- Technical services include writing custom scripts and system troubleshooting
Your Experience
- Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
- XSOAR platform experience highly preferred
- Ability to develop and maintain scripts in Python, Powershell or JavaScript
- Understanding a variety of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products, processes, and ecosystem
- Experience as a Security Incident Responder or SOC analyst/manage
- Ability to work under pressure, and prioritize tasks accordingly
- Experience with mentorship responsibilities
- Fluent English required
All your information will be kept confidential according to EEO guidelines.