Palo Alto Sr Staff Engineer Customer Success 

Netherlands, North Holland, Amsterdam 

48405202

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
• You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
• Technical services include writing custom scripts and system troubleshooting

Your Experience

• Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
• XSOAR platform experience highly preferred
• Ability to develop and maintain scripts in Python, Powershell or JavaScript
• Understanding a variety of security products and secure coding techniques
• Linux system administration & troubleshooting experience
• Familiarity with the different products, processes, and ecosystem
• Experience as a Security Incident Responder or SOC analyst/manage
• Ability to work under pressure, and prioritize tasks accordingly
• Experience with mentorship responsibilities
• Fluent English required

All your information will be kept confidential according to EEO guidelines.