Capital One Principal Operations Coordinator Receivables Research Resolution 

United States, Virginia, Richmond 

235392390

West Creek 7 (12077), United States of America, Richmond, Virginia Principal Operations Coordinator, Receivables Research and Resolution

Job Description & Responsibilities:

• Execute required research associated with inbound Salesforce cases

• Work closely with internal and external partners to coordinate tactical actions and communications

• Process exception items that are unable to be handled by our third-party vendor

• Assist with maintaining and auditing control effectiveness

• Respond to all vendor inquiries in order to provide clear processing instructions

• Proactively identify, communicate and participate in any process enhancement opportunities

• Leverage exceptional decision making skills and follow procedures in order to mitigate risk

• Assist with project work, as needed

• Detail oriented, professional attitude, reliable

• Possess strong organizational and time management skills

• Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills

• Ability to communicate effectively verbally and in writing

• Ability to interact with employees and vendors in a professional manner

• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Banking Operations

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 1+ years of experience in Commercial Banking

• 1+ years of experience in Treasury Management

• 1+ years of experience with Salesforce

• 1+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.