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Capital One Principal Coordinator Support Operations United States, Delaware, Wilmington 169625456
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Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution
Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests
Interact with end users via soft phone or chat modules to resolve software and hardware issues
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new Agents by training and allow others to shadow
Perform other tasks as needed and instructed by your manager
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 1 year of remote help desk support experience
Preferred Qualifications:
Associate’s Degree in Computer Science, Information Systems, and Engineering
ITIL Certification
Mac Integration Basics Certificate or at least 1 year of Mac support experience
Windows 10 Certificate or at least 1 years of Windows OS support experience
At least 2 years of remote help desk support experience
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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