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Capital One Principal Coordinator Support Specialist 
United States, Virginia, Arlington 
905978137

18.09.2024
Center 2 (19050), United States of America, McLean, Virginia Principal Coordinator, Support Specialist

Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc. Additional responsibilities may include:

  • Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

  • Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests

  • Interact with end users via soft phone or chat modules to resolve software and hardware issues

  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users

  • Assist with onboarding of new Agents by training and allow others to shadow

  • Perform other tasks as needed and instructed by your manager

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 1 year of remote help desk support experience

Preferred Qualifications:

  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience

  • ITIL Certification

  • Mac Integration Basics Certificate or at least 1 year of Mac support experience

  • Windows 10 Certificate or at least 1 year of Windows OS support experience

  • At least 2 years of remote help desk support experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.