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Required/Minimum Qualifications
Preferred Knowledge and Experiences
Other Qualifications
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Role Overview: In this role, you will take part in Security Issues Response Management (SIRM) by Proactively and Reactively responding to customers questions on support channels to deflect cases away from support. The Support Channels in scope right now are Social or Community Channels. You will also take part in projects and initiatives that improve the team’s efficiency, embrace learning and change management.
Key responsibilities include but not limited to:
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