Microsoft CUST EXPERIENCE ENGINEER 

India, Karnataka, Bengaluru 

234445120

Required/Minimum Qualifications

• Bachelor’s Degree AND 4+ years’ experience in product/service/project/program management or software development
  • OR equivalent experience.

Preferred Knowledge and Experiences

• Demonstrated technology acumen and product knowledge within Microsoft Entra ID, Microsoft Intune P1 and Intune Suite.
• Technical curiosity, acumen and aptitude to quickly understand product capabilities, technology, technical issues, and customer/partner needs.
• Experience in developing and deploying solutions on Azure platform.
• Self-driven and the ability to work autonomously and ability to prioritize allocated work.
• Proven track record of collaborating with technical communities through social media engagement and blogging.
• Proficiency in Azure Machine Learning services, complemented by direct expertise in Azure AI services.
• Exceptional interpersonal and communication skills, with a dedication to delivering outstanding customer experiences.

Other Qualifications

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Role Overview: In this role, you will take part in Security Issues Response Management (SIRM) by Proactively and Reactively responding to customers questions on support channels to deflect cases away from support. The Support Channels in scope right now are Social or Community Channels. You will also take part in projects and initiatives that improve the team’s efficiency, embrace learning and change management.

Key responsibilities include but not limited to:

• Engage directly with developers and customers (IT professionals, et.al) within Communities and Social Channels such as Microsoft Q&A, Stack Overflow, X & Reddit to provide timely and thorough assistance.
• Gain insights into how our customers and developers use Microsoft Security products and services to inform business and development teams effectively.
• Proactively identify and address customer needs, communicate trends to leadership, and propose innovative solutions.
• Collaborate with Engineering and other cross-functional teams to address specific user-related issues and bugs.
• Build prototype tools and models for analyzing customer issues data with the aim of enhancing operational efficiency.
• Serve as a tireless advocate for our customers, identifying areas for improvement and taking appropriate action.
• Develop quick-start and how-to guides to facilitate customer comprehension of intricate product scenarios in addition to ensuring consistent and high-quality support standards.
• Learning it all, Innovating and pushing the boundaries for what is possible today for the benefit of our customers and Microsoft.

• Embody our