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You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences
Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience
Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset—this is as important to the work as the results
Discovery & Delivery
Conducting research, including usability and empathy studies, to help understand customer needs
Synthesizing research to define what information is needed throughout the end-to-end experience
Framing problems, defining insights and designing new methodologies/practices to serve customer needs
Creating new content experiences and guiding others in the process
Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.
Adhering to compliance requirements using natural language and content standards
Facilitating and participating in workshops with internal and external stakeholders to align with business needs
Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelines
At least 2 years of experience with journalism, content creation,UX writing, editorial or information architecture disciplines
Experience withUX writing and strategyfor cross channel experiences
Comfortable working with a variety of business partners and delivering outcomes
Familiarity with working in an established design system
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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