JPMorgan Sr Content Designer Associate - Card 

United States, New York, New York 

704416116

As a Content Design Senior Associate in Chase Branded Cards, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Protect the Firm by following content governance rules in the EYES2 review process and securing the necessary approvals from Legal, Risk and Compliance partners
• Collaborate hands-on with experience designers and researchers to explore and prototype multiple design solutions to a given customer or business problem

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Proficient in creating PPT(PowerPoint) decks for storytelling and socialization, and familiar with shared tools such as Figma, Office Suite, Confluence, and JIRA

Preferred qualifications, capabilities, and skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Experience in live product delivery, particularly in highly-regulated industries such as finance/pharma is a plus
• Interest in developing business acumen and understanding of how product design and product strategy work together in an enterprise environment to achieve shared goals