Capital One Content Design Lead Consumer Card & Bank 

United States, New York, New York 

848674242

114 5th Ave (22114), United States of America, New York, New York Content Design Lead (Consumer Card & Bank)

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

• Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences

• Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience

• Advocating for the customer through human-centered design methods that ensure our products speak

  their
  language

• Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset—this is as important to the work as the results

Discovery & Delivery

• Conducting research, including usability and empathy studies, to help understand customer needs

• Synthesizing research to define what information is needed throughout the end-to-end experience

• Framing problems, defining insights and designing new methodologies/practices to serve customer needs

• Creating new content experiences and guiding others in the process

• Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.

• Adhering to compliance requirements using natural language and content standards

• Facilitating and participating in workshops with internal and external stakeholders to align with business needs

• Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelines

Basic Qualifications

• At least 6 years of experience with journalism, content creation,UX writing, editorial or information architecture disciplines

Preferred Qualifications

• Experience withUX writing and strategyfor cross channel experiences

• Experience working with a variety of business partners and delivering outcomes

• Experience with working in an established design system

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design San Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.