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Capital One Content Design Lead Consumer Card & Bank 
United States, New York, New York 
848674242

07.09.2024
114 5th Ave (22114), United States of America, New York, New York Content Design Lead (Consumer Card & Bank)

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

  • Collaborating with technology, product and business teams to uncover customer and business needs, then translating them into intuitive and engaging digital experiences

  • Helping to distill complex ideas into understandable concepts that evolve and enhance the product experience

  • Advocating for the customer through human-centered design methods that ensure our products speak

    their
    language

  • Championing design-centered approaches grounded in user research and analysis, and always representing the perspective of content strategy

  • Working with partners and teams across various geographies

  • Embracing and advocating for an experience mindset—this is as important to the work as the results

Discovery & Delivery

  • Conducting research, including usability and empathy studies, to help understand customer needs

  • Synthesizing research to define what information is needed throughout the end-to-end experience

  • Framing problems, defining insights and designing new methodologies/practices to serve customer needs

  • Creating new content experiences and guiding others in the process

  • Crafting copy that delivers clear, consistent and cohesive messages for our experiences, is shown in the right place at the right time, and guides our customers to complete their goals.

  • Adhering to compliance requirements using natural language and content standards

  • Facilitating and participating in workshops with internal and external stakeholders to align with business needs

  • Collaborating with other writers, UX designers and visual designers to contribute to our internal design system, content strategy community of practice, best practices and guidelines

Basic Qualifications

  • At least 6 years of experience with journalism, content creation,UX writing, editorial or information architecture disciplines


Preferred Qualifications

  • Experience withUX writing and strategyfor cross channel experiences

  • Experience working with a variety of business partners and delivering outcomes

  • Experience with working in an established design system

New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Design San Francisco and San Jose, California (Hybrid On-Site): $173,100 - $197,500 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.