Capital One Hybrid Sr Process Manager 

United States, Oregon 

212631717

Wilmington DE (80004), United States of America, Wilmington, Delaware Hybrid Sr. Process Manager

A common day in this role will include working closely with our Bank Ops user base to understand access changes, questions, and concerns, and driving change to ensure risks are mitigated and access is well-controlled. Our support is critical in enabling our Bank Ops partners to meet their operational goals.

What would make you successful?

• You enjoy working in a role that is fast-paced and tactical in nature

• You enjoy collaborating with various value streams and stakeholders (eg/ Bank Ops teams, Risk, Fraud, Tech, etc)

• You have excellent customer service/relationship management skills

• You have great analytical skills that allow you to connect the dots across applications and teams

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to dive into data and use it to help formulate direction and decisions

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools needed to perform your job

• You operate as a self-starter and continuously develop project, process and technology skills

• You work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on findings

Job Responsibilities

• Assist in escalations for Bank Ops access requests, investigating and acting upon each request in a timely manner, providing updates and feedback to teams throughout the process

• Establish and maintain formal process documentation

• Engage and collaborate with Bank Ops teams to support projects that span across and/or beyond the Bank Ops organization

• Interface between Bank Ops stakeholders and/or IT/Product in a highly collaborative environment

• Compile, format and analyze access data that is often complex, then transform that data in order to tell a story, presenting it to key stakeholders and external partners

• Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way

• Support ad hoc, enhancement or business-wide projects either independently or through partnership with other support teams

• Foster a culture of openness, collaboration and continuous improvement

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience using Microsoft Office or G-Suite

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 2 years of experience in Access Management, Incident Management, or General Technology

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.