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A common day in this role will include working closely with our Bank Ops user base to understand access changes, questions, and concerns, and driving change to ensure risks are mitigated and access is well-controlled. Our support is critical in enabling our Bank Ops partners to meet their operational goals.
What would make you successful?
You enjoy working in a role that is fast-paced and tactical in nature
You enjoy collaborating with various value streams and stakeholders (eg/ Bank Ops teams, Risk, Fraud, Tech, etc)
You have excellent customer service/relationship management skills
You have great analytical skills that allow you to connect the dots across applications and teams
You enjoy working as both an individual and team contributor
You have excellent time management skills and are used to meeting/exceeding rigorous deadlines
You have great communication skills (written & verbal)
You are not afraid to dive into data and use it to help formulate direction and decisions
You are not afraid to bring new ideas to the table and challenge the status quo
You are digitally curious, with a drive to learn more about the applications used across Bank Ops, as well as the tools needed to perform your job
You operate as a self-starter and continuously develop project, process and technology skills
You work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on findings
Job Responsibilities
Assist in escalations for Bank Ops access requests, investigating and acting upon each request in a timely manner, providing updates and feedback to teams throughout the process
Establish and maintain formal process documentation
Engage and collaborate with Bank Ops teams to support projects that span across and/or beyond the Bank Ops organization
Interface between Bank Ops stakeholders and/or IT/Product in a highly collaborative environment
Compile, format and analyze access data that is often complex, then transform that data in order to tell a story, presenting it to key stakeholders and external partners
Partner with upstream and downstream stakeholders and other partners to support intent changes and make adjustments timely and in a well-managed way
Support ad hoc, enhancement or business-wide projects either independently or through partnership with other support teams
Foster a culture of openness, collaboration and continuous improvement
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience using Microsoft Office or G-Suite
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
Preferred Qualifications:
Bachelor’s Degree or Military Experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 2 years of experience in Access Management, Incident Management, or General Technology
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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