Capital One Principal Process Manager Hybrid 

United States, Virginia, Richmond 

726332461

General Responsibilities:

• Leverage DMAIC tools to improve processes, and reduce risk. Support continuous discovery and improve customer experience

• Support bank operations imperatives, with a specific early focus on mitigating risk

• Work closely with Project, Product, Process, and Design teams to collaborate on overall strategy, prioritization, processes, requirements and testing of new applications prior to implementation

• Leverage agile methodologies to perform work, within smaller teams

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.

• Resolve complex problems, where expertise is required to interpret against policies, guidelines, technical limitations, or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.

• Develop formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

• Develop CTQs and metrics to measure the health of existing, new or recently changed processes. Collaborate with operations teams to sustainably transition ownership where appropriate to production leaders.

• Periodically collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.

• Provide training to internal customers on specific processes being changed; may deliver presentations, including up to the executive level.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Process Management or Project Management or Risk Management experience

• At least 1 year of experience supporting technology teams

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 4+ years of experience in a Process or Project Management role

• 1+ years of experience working in an Agile environment

• 1+ years of experience with Data Visualization Reporting tools