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Apple WW Retail Online Production Support Manager 
United States, Texas, Austin 

Key Qualifications
  • 5+ years of experience managing technical teams, in a production support or internal help desk function, with deep exposure to contact center and e-commerce technologies.
  • Familiar with ITIL standard methodologies (or similar models of IT service management) and applies these in their daily approach to solving support related issues.
  • Is an excellent communicator whether written, verbal, presentation focused medium.
  • Demonstrates application of analytical skills to drive insights development, findings, and a focus on what matters most for their business.
Education & Experience
BS/BA preferred or equivalent experience
Additional Requirements
  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.