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Personetics Customer Success Product Specialist Israel, Tel Aviv District, Tel Aviv-Yafo 194458665
14.01.2025
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Responsibilities Requirements
- Key contact on product knowledge across Personetics different groups
- Implement insights and requested customizations for customers to enhance platform usage
- Onboard customers with training sessions on the platform
- Collaborate with customers on optimizing their insight offering and insight implementations. This includes leading sessions on ideation, implementation, testing and optimization
- Perform data analysis on user bank data to develop client specific benchmarks, identify optimization areas and promote custom insights
- Contribute to product roadmap leveraging on customer feedback
- Build new insights that can be easily customized by bank customers
- Escalate strategic business requirements to Product team to improve product effectiveness
- 2-3 years of experience as a Customer Success/ Business Analyst/ Product Analyst.
- Deep understanding in product life cycle - from initial customer request, definition and training.
- High level of technical ability (hands on experience with data).
- Proven ability to lead customers sessions & demos.
- Strong Excel skills.
- Familiarity with data systems/ IT infrastructure.
- Excellent communicator: Fluent English is essential.
- Proficiency in Portuguese, Spanish, German, or French is a plus.
- Ability to travel abroad to customers (typically once a quarter or semi-annually)
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