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EY Customer Success Manager Israel, Tel Aviv District, Tel Aviv-Yafo 600840360
Yesterday
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Responsibilities
- Proactive Engagement: Actively engage with your portfolio clients, building trust and proactively identify their challenges and opportunities for improvement from existing or past projects to maximize their success and CSAT.
- Technical Expertise: Possess a good understanding of cyber concepts, threat landscapes, focusing on consulting and professional services domains. Translate complex technical details into actionable insights for Clients.
- Project Management: Lead projects from A to Z with accountability and focus on value, success and delivery targets. Measure and report Clients CSAT and additional related KPI’s.
- Relationship Management: Build and maintain strong relationships with key stakeholders across your portfolio, cultivate a deep understanding of their unique needs and challenges to provide additional value in both existing projects and future ones.
- Problem-solving and Escalation: Effectively resolve issues, troubleshoot technical problems, and escalate critical situations to the appropriate internal resources.
- Fluent Hebrew/English for speaking and writing - MUST
- Minimum 2 years of experience in a customer-facing role, within the cybersecurity consulting / integration / Services domains.
- Understanding of cyber concepts and landscape
- Great communications skills, critical thinking , adaptability & emotional resilience
- Ability to translate complex technical concepts into clear and concise language for non-technical audiences
- Excellent communication, presentation, and interpersonal skills
- Ability to build and maintain strong relationships with clients at all levels
- Proactive and results-oriented with a passion for customer success
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