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JPMorgan Product Solutions Manager - Healthcare Payments VIce President United States, Pennsylvania, Philadelphia 191034658
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Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Oversee the SMB PSS and Relationship Management teams and the revenue goals tied to line of business
- Hire, train and develop a high performing team
- Collaborate with Product, Marketing and Business Management to move product forward and improve internal processes that drive revenue, client experience and retention
- Partner with ISV leaders and firm stakeholders on engagement and success of the InstaMed product
- Serve as escalation point for clients and partners
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Previous management experience
Preferred qualifications, capabilities, and skills
- Previous Healthcare Payments experience
- Strong technical skills with understanding multiple system integration
- Proficient in Microsoft Office Programs
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