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EY MENA Immigration Operations-Senior Associate 
India, Karnataka, Bengaluru 
175959782

07.07.2024

Process Mapping and Improvement:

  • Support the team with their reporting requirements.
  • Manage the Immigration teams internal tools such as TMT, ImEY and DocTrack; identifying areas of improvement, reviewing and resolving any escalations with the production support and development teams.
  • Support the documentation of immigration processes, policies and procedure to facilitate transparency, team continuity and knowledge transfer.
  • Monitor and review TMT performance metrics (SLAs, escalations), reporting, data integrity and quality audits.
  • Support EY’s Nationalization and D&I initiatives as required.
  • Continually work to improve processes and productivity using technology to drive efficiency.
  • Support the successful delivery of immigration projects in across the MENA.
  • Support the implementation of existing operational processes and help develop new ones as required.

Compliance and Risk Management:

  • Support the implementation of consistent immigration policies across the MENA region.
  • Conduct periodic audits on TMT and DocTrack to ensure compliance with set SLAs.
  • Ensure teams adherence to compliance and risk management policies and procedures.

Stakeholder Management:

  • Manage contract renewals and monthly invoicing process for all vendors that support MENA immigration processes.
  • Manage the bi-weekly immigration newsletter.
  • Escalate any high-risk situations and ensure that key stakeholders have adequate information to make the right decisions.


Knowledge and Skill Requirements

  • Excellent written, verbal, and presentation skills, including strong command of English
  • Strategic thinking and analytical skills
  • Strong planning and organizational skills; ability to manage multiple priorities simultaneously
  • Advanced MS Office skills
  • Strong process management skills

Job Requirements:
Education:

  • A bachelor's or post-graduate degree in Human Resource Management or related field.

Experience:

  • Previous experience working with and managing teams virtually in a global profession services firm.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping team members and projects moving on schedule.

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