EY MENA Immigration Operations-Senior Associate 

India, Karnataka, Bengaluru 

175959782

Process Mapping and Improvement:

• Support the team with their reporting requirements.
• Manage the Immigration teams internal tools such as TMT, ImEY and DocTrack; identifying areas of improvement, reviewing and resolving any escalations with the production support and development teams.
• Support the documentation of immigration processes, policies and procedure to facilitate transparency, team continuity and knowledge transfer.
• Monitor and review TMT performance metrics (SLAs, escalations), reporting, data integrity and quality audits.
• Support EY’s Nationalization and D&I initiatives as required.
• Continually work to improve processes and productivity using technology to drive efficiency.
• Support the successful delivery of immigration projects in across the MENA.
• Support the implementation of existing operational processes and help develop new ones as required.

Compliance and Risk Management:

• Support the implementation of consistent immigration policies across the MENA region.
• Conduct periodic audits on TMT and DocTrack to ensure compliance with set SLAs.
• Ensure teams adherence to compliance and risk management policies and procedures.

Stakeholder Management:

• Manage contract renewals and monthly invoicing process for all vendors that support MENA immigration processes.
• Manage the bi-weekly immigration newsletter.
• Escalate any high-risk situations and ensure that key stakeholders have adequate information to make the right decisions.

Knowledge and Skill Requirements

• Excellent written, verbal, and presentation skills, including strong command of English
• Strategic thinking and analytical skills
• Strong planning and organizational skills; ability to manage multiple priorities simultaneously
• Advanced MS Office skills
• Strong process management skills

Job Requirements:
Education:

• A bachelor's or post-graduate degree in Human Resource Management or related field.

Experience:

• Previous experience working with and managing teams virtually in a global profession services firm.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping team members and projects moving on schedule.