Bank Of America Business Support Manager 

United States, North Carolina, Charlotte 

164930113

Line of Business Description:

Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations. Functions managed may include project management, analytical analysis of data, change management, audit/compliance, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.

The candidate will be responsible for:

• Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations.
• Partnering with operations management teammates, business leaders and subject matter experts to support business operations and business support processes
• Assisting in execution of the portfolio of meeting routines and supporting processes such as maintenance of functional org charts, stakeholder matrices, documentation library
• Creating and centrally manage / govern SharePoint sites
• Liaison with technology and business support team members to field key operational questions related to deliverables and/or routines we support
• Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
• Responsible for projects related to processes or functions – some with cross-functional or inter-departmental implications

Key Functions:

• Lead technology projects within the user acceptance test (UAT) environment
• Partner with Transformation and PMO Enablement to improve the end-to-end process
• Host an AWARE User forum to solicit ideas to improve the tool
• Responsible for GIS Reporting Metrics across the Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations
• Conduct trend analysis using data from the PAPA ticket tool

Desired Skills

• Technology project management knowledge and/or experience
• 2-3 years of prior experience handling multiple facets of an end-to-end business: project management, governance, operations and technology management, and executive routine coordination
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
• Excellent written and verbal communication skills, collaboration and influencing skills
• Prior experience managing multiple projects and adjusting to changing deadlines
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision
• Organization, attention to detail and ability to handle sensitive business information is critical

1st shift (United States of America)