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Bank Of America Business Support Manager United States, North Carolina, Charlotte 164930113
Line of Business Description:
Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations. Functions managed may include project management, analytical analysis of data, change management, audit/compliance, service quality, process improvement, business continuity, or communication. May consult with senior management to define and manage projects that encompass and impact many associates. Requires a thorough knowledge of the department or business unit's functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices.
The candidate will be responsible for:
- Manages a portfolio of a wide range of technology processes supporting a very large, complex department or business unit, Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations.
- Partnering with operations management teammates, business leaders and subject matter experts to support business operations and business support processes
- Assisting in execution of the portfolio of meeting routines and supporting processes such as maintenance of functional org charts, stakeholder matrices, documentation library
- Creating and centrally manage / govern SharePoint sites
- Liaison with technology and business support team members to field key operational questions related to deliverables and/or routines we support
- Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
- Responsible for projects related to processes or functions – some with cross-functional or inter-departmental implications
Key Functions:
- Lead technology projects within the user acceptance test (UAT) environment
- Partner with Transformation and PMO Enablement to improve the end-to-end process
- Host an AWARE User forum to solicit ideas to improve the tool
- Responsible for GIS Reporting Metrics across the Global Banking Global Markets (GBGM) AML Refresh & Enablement Operations
- Conduct trend analysis using data from the PAPA ticket tool
Desired Skills
- Technology project management knowledge and/or experience
- 2-3 years of prior experience handling multiple facets of an end-to-end business: project management, governance, operations and technology management, and executive routine coordination
- Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
- Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels
- Excellent written and verbal communication skills, collaboration and influencing skills
- Prior experience managing multiple projects and adjusting to changing deadlines
- Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
- Self-starter, high energy, and detail oriented; ability to work with minimal supervision
- Organization, attention to detail and ability to handle sensitive business information is critical
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