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Bank Of America Business Support Manager II United States, North Carolina, Charlotte 491862934
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
This role will support the Enterprise Credit Commercial organization by overseeing and driving compliance with several policies including: Registration & Licensing, Associate Investment Monitoring, and Anti-Bribery/Anti-Corruption. This role may also support ad-hoc COO/Business Management projects as needed/capacity allows.
• Maintaining deep understanding of policy requirements/changes and acting as a subject matter expert
• Representing organization on various forums and meetings
• Executing controls and routines in support of related policies
• Monitoring performance and proactively addressing issues
• Partnering with key contacts inside and outside the organization as needed
• Maintaining covered population of employees across evolving organization
• Ensuring required processes and controls are well documented
• Acting as a true process owner; evolve and simplify processes where possible
Required Qualifications:
• 5-7 years of experience
• Controls management experience
• Flexible, self-starter and problem solver capable of working through ambiguity
• Strong executive presence and relationship building skills; comfortable working with all levels of leadership
• Proficient in Microsoft Office Suite (Excel, PowerPoint)
• Critical thinker capable of asking "why"
• Strong team player. Proven effectiveness in fast-paced, demanding, client-driven environment
Desired Qualifications:
• Expertise with Registration & Licensing, Associate Investment Monitoring or Anti-bribery/Anti-Corruption policies, requirements and/or related laws, rules and regs
• Working knowledge of Bank's internal process and controls management framework and systems
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