Bank Of America Business Support Manager II 

United States, North Carolina, Charlotte 

850859173

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities

• Partner with CP leadership and key stakeholders to evolve routines to better communicate change, drive prioritization, understand and identify risks and ensure partner voice and ownership is included
• Partner, own and lead key projects and initiatives that arise as part of end-to-end work groups, key deliverables or initiatives that arise as a result of the dynamic nature claims and fraud
• With an enterprise mindset and data driven approach create executive level presentations
• Support and own team routines
• Synthesize relevant data from various sources into cohesive, well organized stories
• Develop an expert understanding of Client Protection and broader LOB, partner KPIs to ensure consistency in how we measure, communicate and track progress
• Identify key business problems, themes and opportunities

Required Qualifications:

- Accountable - ability to assume significant responsibilities and flexibility to manage changing deadlines and priorities

- Remains positive and focused during times of pressure, adversity, or change

- Intellectual curiosity and strong urge to delve into a problem to determine the root cause and come up with creative solutions

- Leadership skills and proven experience leading projects or programs with multiple stakeholders

- Experience presenting or interacting with multiple levels of leadership

- Intellectual curiosity and the willingness to challenge the status quo

- Strong critical thinking and problem solving, strategy planning and project management experience

- Demonstrated leadership and influence management skills

- Self-starter with ability to work with minimal supervision

- Effective communication (both in writing and when speaking) using clear, concise and simple language.

- Proficient in Microsoft office (Excel, SharePoint, etc..)

- Project Management Experience

- Reporting/Analysis Experience

- Experience in creating Executive Presentations

Skills:

• Strong Communicate
• Drive Prioritization
• Create Executive Level Presentations
• Lead Projects
• Flawless Execution
• Critical Thinker
• Influence
• Self-Starter
• Microsoft Office
• Encourage Collaboration

Minimum Education Requirement: Bachelor’s degree or equivalent work experience

1st shift (United States of America)