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JPMorgan Human Resources Operations Associate 
Australia, New South Wales, Sydney 
136192981

25.06.2024

As a

Job responsibilities:

  • Perform Business As Usual activities accurately and efficiently within agreed timeframes.
  • Support tax and year end activities where required e.g salary packaging, payroll tax etc.
  • Monitor service level agreements delivered by internal and external stakeholders.
  • Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
  • Maintain all process documentation in ‘Standard Operating Procedures’ (SOPs) and update changes as required.
  • Act as the SME for all Products and Services delivered in location.
  • Develop and facilitate relationships with key clients, business partners and/or vendors.
  • Understand employee needs and drive to a seamless end to end employee experience
  • Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements.
  • Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream.
  • Ensure all operational processes are delivered according to our risk and control framework and aligns to regulation.

Required qualifications, capabilities, and skills:

  • A Bachelor's degree in a relevant discipline, preferably HR
  • Minimum of 5 years’ experience working in HR or related discipline
  • Experience managing and improving HR operations processes
  • Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations
  • Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business
  • Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client’s perspective
  • Strong communicator, both verbal and written
  • Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes
  • Comfortable working and promoting risk and controls to maintain compliant programs and environment
  • Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset
  • Team player with ability to work in a small team cohesively

Preferred qualifications, capabilities and skills:

  • Preferred background in Australia payroll and employment regulation
  • Preferred basic understanding of employment tax and year end processes
  • Automation or exposure to automation tools preferred
  • Experience with collaborating and working with offshore teams