As a
Job responsibilities:
- Perform Business As Usual activities accurately and efficiently within agreed timeframes.
- Support tax and year end activities where required e.g salary packaging, payroll tax etc.
- Monitor service level agreements delivered by internal and external stakeholders.
- Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
- Maintain all process documentation in ‘Standard Operating Procedures’ (SOPs) and update changes as required.
- Act as the SME for all Products and Services delivered in location.
- Develop and facilitate relationships with key clients, business partners and/or vendors.
- Understand employee needs and drive to a seamless end to end employee experience
- Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements.
- Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream.
- Ensure all operational processes are delivered according to our risk and control framework and aligns to regulation.
Required qualifications, capabilities, and skills:
- A Bachelor's degree in a relevant discipline, preferably HR
- Minimum of 5 years’ experience working in HR or related discipline
- Experience managing and improving HR operations processes
- Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations
- Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business
- Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client’s perspective
- Strong communicator, both verbal and written
- Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes
- Comfortable working and promoting risk and controls to maintain compliant programs and environment
- Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset
- Team player with ability to work in a small team cohesively
Preferred qualifications, capabilities and skills:
- Preferred background in Australia payroll and employment regulation
- Preferred basic understanding of employment tax and year end processes
- Automation or exposure to automation tools preferred
- Experience with collaborating and working with offshore teams