JPMorgan Human Resources Operations Lead Vice President 

Australia, New South Wales, Sydney 

753586165

As the

Job responsibilities:

• Lead the HR Operations team (4) to ensure smooth, timely and accurate delivery
• Support tax and year end activities where required e.g. salary packaging, payroll tax etc.
• Monitor services delivered by Corporate Center teams such as payroll and benefits delivery, directing and ensuring they are delivered to agreed service levels and compliant with local regulation.
• Partner closely with the Australia HR lead and APAC HR Operations Management team delivering priority items for a first class employee experience
• Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
• Accountability for meeting country policy and regulatory change with efficient operations e.g. changing time keeping regulations and partnering with global teams to deliver
• Develop thorough understanding of location legislative environment in order to provide technical expertise and advice to the stakeholders, including HR.
• Co-ordinate all internal & external audits.
• Identify opportunities to improve operational execution, articulate the business requirement and implement the solution
• Act as the SME for all Products and Services delivered in location.
• Develop and facilitate relationships with key clients, business partners and/or vendors.

Required qualifications, capabilities, and skills:

• Excellent interpersonal, organization and communications (both verbal and written) skills
• Excellent Client Relationship skills; ability to identify, build and maintain relationships both within HR and externally to deliver success
• Background in Australia payroll and employment regulation
• Strong risk and internal control mindset, and risk management experience
• Strong communication skills
• Strong ownership and accountability of people, process, financial, and strategy
• Strong process management mindset with the ability to influence outcomes
• Strong analytical and problem solving skills; solution orientated thinker who is able to perceive issues from a Client’s perspective
• Self Starter; ability to resolve day-to-day issues effectively
• Team player with ability to work in a small team cohesively
• Minimum 10 years’ experience in managing HR or complex operations

• Preferred understanding of employment tax and year end processes
• Automation or exposure to automation tools preferred
• Experience with collaborating and working with offshore teams
• Project management experience would be an advantage
• Bachelor’s or Master’s Degree