JPMorgan Human Resources Operations Associate 

Australia, New South Wales, Sydney 

136192981

As a

Job responsibilities:

• Perform Business As Usual activities accurately and efficiently within agreed timeframes.
• Support tax and year end activities where required e.g salary packaging, payroll tax etc.
• Monitor service level agreements delivered by internal and external stakeholders.
• Review operational processes with a primary focus on control effectiveness, streamlining and removing duplication of effort
• Maintain all process documentation in ‘Standard Operating Procedures’ (SOPs) and update changes as required.
• Act as the SME for all Products and Services delivered in location.
• Develop and facilitate relationships with key clients, business partners and/or vendors.
• Understand employee needs and drive to a seamless end to end employee experience
• Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements.
• Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream.
• Ensure all operational processes are delivered according to our risk and control framework and aligns to regulation.

Required qualifications, capabilities, and skills:

• A Bachelor's degree in a relevant discipline, preferably HR
• Minimum of 5 years’ experience working in HR or related discipline
• Experience managing and improving HR operations processes
• Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations
• Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business
• Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client’s perspective
• Strong communicator, both verbal and written
• Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes
• Comfortable working and promoting risk and controls to maintain compliant programs and environment
• Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset
• Team player with ability to work in a small team cohesively

Preferred qualifications, capabilities and skills:

• Preferred background in Australia payroll and employment regulation
• Preferred basic understanding of employment tax and year end processes
• Automation or exposure to automation tools preferred
• Experience with collaborating and working with offshore teams