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Microsoft Principal Technical Program Manager Copilot AI Taiwan, Taoyuan City 124591931
08.05.2025
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Job Description
As a Principal Technical Program Manager, Copilot AI, you will operate at the crossroads of product development, customer insights, and research, shaping the evolution of transformative AI solutions. You will take charge of the customer feedback lifecycle, driving strategic prioritization, comprehensive documentation, and deep analysis to enhance product experiences. By championing product excellence, you will synthesize diverse feedback channels into actionable insights, streamline processes, and uphold the highest standards of quality, ensuring continuous improvement and impactful features for our customers.
We are looking for candidates who:
- Are passionate about deeply aligning with customer engagement and feedback.
- Are keenly aware and able to manage timelines and schedules of mission critical launches.
- Take the initiative and enjoy building world-class consumer experiences and products in a highly collaborative, fast-paced environment.
- Savvy with data and deriving insights from customer feedback, and triage issues until fully resolved.
- Bring an abundance of positive energy, empathy, and kindness, in addition to being highly effective.
- Effectively manage multiple responsibilities and can adjust to shifting priorities.
By applying to this U.S. Mountain View, CA OR Redmond, WA OR New York, NY position, you are required to be local to the San Francisco area OR Seattle area OR New York area and in office 3 days a week.
Responsibilities
- Product feedback life cycle: Manage, coordinate and execute end-to-end customer feedback process, specifically focused on triaging, reporting, dashboard, analysis , ensuring our Copilot experiences are delivered to address customer issues with high quality.
- Champion Product Quality: Review customer feedback across many channels, provide deep analysis and improve processes and maintain robust product quality for users worldwide.
- Coordinate Cross-Team Collaboration: Work closely with engineering, data science, and product stakeholders to align on goals, track deliverables, and communicate status updates effectively.
- Leverage Data & Insights: Collaborate with analytics teams to define key success metrics, correlate improvements to usage, and influence roadmaps based on data-driven insights.
- Foster a Growth Mindset: Mentor team members, Manage vendor resources, share best practices, and cultivate a culture where everyone feels empowered to innovate, learn, and grow.
- Apply Technical Expertise: Dive deep into product and system architecture to better understand root causes, shape solutions, and drive high-impact improvements with engineering partners
- Drive Scalable Solution: Design repeatable processes and frameworks that scale with product complexity and organizational growth, ensuring operational stability and continues improvement
- Embody ourand .
Required Qualifications
- Bachelor's Degree AND 6 years experience in product/technical program management or software development
- OR equivalent experience.
- 3 years of experience managing cross-functional and multi-disciplinary projects, including customer support, product feedback, project management, and collaboration with various teams to execute them.
- Experience in coordinating ML-powered products.
Preferred Qualifications
- Bachelor's Degree AND 4 years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 4 years’ experience managing cross-functional and/or cross-team projects.
- 3 years of experience in managing projects directly involved with customer & product feedback areas in a global setup.
- Technical depth in software development, data science and machine learning. While you are not expected to write code on the critical path, you’re able to build dashboards, execute queries, reason over large amounts of data, and speak the language of the engineers and researchers you work with.
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