SAP Solution Support Engineer - S/4HANA Cloud Public Edition 

China, Liaoning 

122198186

· Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.

· Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.

· Working on world class cloud products and services – enhancing your technical and SAP knowledge.

EXPECTATIONS AND TASKS

Responsibilities include but are not limited to:

· Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.

· Report errors and identify possible resolution to development support

· Provide consulting for customers on procedural issues and queries

· Provide Mission Critical Support on weekend and evening shift as scheduled

· Share knowledge within a global team

· Create content for and maintain the technical knowledge databases

· Create check tools and workarounds for customers’ issues

· Create supportability and analysis tools for customer use

· Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required

SKILLS AND COMPETENCIES

· An early adopter mindset and the ability to thrive in a changing environment

· Strong collaboration skills and a flexible approach to working in teams

· Bias toward action, initiative and a focus on business strategies

· Systematic, communicative, and creative focus

· Excellent customer focus & English communication skills (oral and written)

· Enjoy and derive satisfaction from communicating with customers

· Strong ability to capture a complete and accurate problem/symptom description of reported issues

· Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

WORK EXPERIENCE

· Experience working with customers is desirable

· Previous internship experience would be an asset

· Relevant work experience in an IT related consulting/support/development role

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