SAP Solution Support Engineer - S/4HANA Public 

Hungary, Pécs 

342411705

What we can offer you

• Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
• Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
• Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
• Working on world class cloud products and services – enhancing your technical and SAP knowledge.
  

EXPECTATIONS AND TASKS

Responsibilities include but are not limited to:

• Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers’ issues
• Create supportability and analysis tools for customer use
  

EDUCATION

• Degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
  

SKILLS AND COMPETENCIES

Required:

• An early adopter mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Bias toward action, initiative and a focus on business strategies
• Systematic, communicative, and creative focus
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from communicating with customers
• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

WORK EXPERIENCE

• Studies or Work experience in Sales area is an advantage

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