What we can offer you
- Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
- Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
- Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
- Working on world class cloud products and services – enhancing your technical and SAP knowledge.
EXPECTATIONS AND TASKS
Responsibilities include but are not limited to:
- Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
- Report errors and identify possible resolution to development support
- Provide consulting for customers on procedural issues and queries
- Provide Mission Critical Support on weekend and evening shift as scheduled
- Share knowledge within a global team
- Create content for and maintain the technical knowledge databases
- Create check tools and workarounds for customers’ issues
- Create supportability and analysis tools for customer use
EDUCATION
- Degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required
SKILLS AND COMPETENCIES
Required:
- An early adopter mindset and the ability to thrive in a changing environment
- Strong collaboration skills and a flexible approach to working in teams
- Bias toward action, initiative and a focus on business strategies
- Systematic, communicative, and creative focus
- Excellent customer focus & English communication skills (oral and written)
- Enjoy and derive satisfaction from communicating with customers
- Strong ability to capture a complete and accurate problem/symptom description of reported issues
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
WORK EXPERIENCE
- Studies or Work experience in Sales area is an advantage
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