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SAP Solution Support Engineer - S/4HANA Public 
Hungary, Pécs 
342411705

12.08.2024



What we can offer you

  • Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
  • Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
  • Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
  • Working on world class cloud products and services – enhancing your technical and SAP knowledge.

EXPECTATIONS AND TASKS

Responsibilities include but are not limited to:

  • Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
  • Report errors and identify possible resolution to development support
  • Provide consulting for customers on procedural issues and queries
  • Provide Mission Critical Support on weekend and evening shift as scheduled
  • Share knowledge within a global team
  • Create content for and maintain the technical knowledge databases
  • Create check tools and workarounds for customers’ issues
  • Create supportability and analysis tools for customer use

EDUCATION

  • Degree in Economics, Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required

SKILLS AND COMPETENCIES

Required:

  • An early adopter mindset and the ability to thrive in a changing environment
  • Strong collaboration skills and a flexible approach to working in teams
  • Bias toward action, initiative and a focus on business strategies
  • Systematic, communicative, and creative focus
  • Excellent customer focus & English communication skills (oral and written)
  • Enjoy and derive satisfaction from communicating with customers
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions


WORK EXPERIENCE

  • Studies or Work experience in Sales area is an advantage


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