Microsoft Director Business Program Management - Copilot Support 

United States, Washington 

121063482

tens of thousands of agents

theyou willbe responsible forwork on programsthe power of AI

Required/Minimum Qualifications

• , Operations, or related field AND 8+years’work experience in program management, process management, process improvement.
  • OR equivalent experience

• Experience leadingdistributedprojects virtually

Additional or Preferred Qualifications

• Degree inBusiness,Operations, or related fieldAND10+years’ experienceincustomer support, program management, OR equivalent experience.

• 10+ years of experience managing cross-functional and/or cross-team projects.

• PMP, DASMor other project management certifications

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• a portfolio of projectsand day to dayprogramsincluding the project plans, timelines, milestones, financial management, performance metrics, and/or resource needs for crucial programs.

• Utilizes direction and strategy from leadership to advocate and influence sponsorshipregardingbusiness area of expertisetocreate and execute plans that shift current priorities to new organizational initiatives andobjectives, and influences others to change behavior accordingly.

• to ensure buy in and adoption of the new program or change by others in the organization.

• Drives the identification and resolution of root problems (e.g., root-cause analysis), the definition of the program strategy, gathers program requirements,identifiesresource needs, creates the project plan and targets, and works across teams to align on the plan of record.

• Acts as a subject matter expert to evangelize crucial programs to stakeholders, partners, and customers to gain buy in.

• and holds them accountable for following the established schedule, risk mitigation plans, and processes.

• leverages

• Develops processes around scope and scheduled changes for programsimpacting

• Provides deepexpertiseto conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI])andleveragesmonthly business review revenue (MBR) to drive strategic and overall performance decisions with stakeholders and runs rhythms regularly toidentifywhat is working and what is not and makes improvements accordingly.

• and scopes opportunities to developnew programsand improve current ones by performing research and analysis, driving consensus and clarity to prioritize key business goals, andidentifyingcurrent program risks and mitigations.

• Improves operations of existing programs by applying industrymethodology, defining crucial complex program issues, assessing various scenarios, and selecting theoptimalscenario to resolve issues.

• Embody our