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Limitless High-tech career opportunities - Expoint

JPMorgan Transactions Supervisor
United States, Arizona, Tempe
11748668

01.09.2024

As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating in which you will oversee. Your main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective you will oversee is to expedite the posting of payment information, allowing the customer to update their account records.

Job responsibilities:

Oversee daily workflow of specific workgroups and/or segments of the workflow process
Manage a team of full and part-time front line employees
Handle complex customer relationships while utilizing service improvement tools and methodologies
Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, capabilities and skills:

2 years supervisory or leadership experience
Ability to lead, direct, and be visible to staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline processes
Demonstrated ability to multi-task and balance numerous activities simultaneously
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Good decision-making skills as well as exceptional written and verbal communication skills
Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

Preferred qualifications, capabilities and skills:

Experience in Remittance processing

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to: