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JPMorgan Transactions Supervisor / 2nd shift 
United States, Arizona, Tempe 

Job responsibilities:
  • Oversee daily workflow of specific workgroups and/or segments of the workflow process
  • Manage a team of full and part-time front line employees
  • Handle complex customer relationships while utilizing service improvement tools and methodologies
  • Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
  • Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
  • Provide guidance and development of the Team Leaders and Operations team members
Required qualifications, skills and capabilities:
  • Minimum 2 years supervisory/leadership experience
  • Ability to lead, direct, and be visible to staff and direct reports
  • Ability to coordinate and organize work while meeting and handling multiple deadline processes
  • Demonstrated ability to multi-task and balance numerous activities simultaneously
  • Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
  • Good decision-making skills as well as exceptional written and verbal communication skills
  • Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Preferred qualifications, skills and capabilities:
  • Experience in Remittance processing environment
Schedule: Mon -Fri 2:00 pm - 10:30 PM

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence