JPMorgan Transactions Supervisor - 2nd Shift 

United States, Vermont 

347724788

Join our Receivables Operations division and play a pivotal role in transforming traditional payment processing. As a Transactions Supervisor, you will drive efficiency and customer satisfaction by expediting payment collections and account updates, reducing costs, and enhancing the crediting of deposits.

As a Transactions Supervisor in Receivables Operations, you will oversee daily workflows, manage a dynamic team, and ensure high-quality remittance processing. Your leadership will be key in maintaining strong customer relationships and optimizing operational performance.

Job responsibilities:

• Oversee daily workflow of specific workgroups and segments of the process
• Manage a team of full and part-time frontline employees
• Handle complex customer relationships using service improvement tools
• Take direct ownership of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Inform shift manager of process delays and resolve production obstacles
• Provide guidance and development to Team Leaders and Operations team members

Required qualifications, capabilities and skills:

• 2 years supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities and skills:

• Remittance processing experience
• Experience in a financial services environment

Monday-Friday 5:30pm-2am

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence