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JPMorgan Transactions Supervisor - 2nd Shift
United States, Vermont
347724788

Yesterday

שיתוף

Join our Receivables Operations division and play a pivotal role in transforming traditional payment processing. As a Transactions Supervisor, you will drive efficiency and customer satisfaction by expediting payment collections and account updates, reducing costs, and enhancing the crediting of deposits.

As a Transactions Supervisor in Receivables Operations, you will oversee daily workflows, manage a dynamic team, and ensure high-quality remittance processing. Your leadership will be key in maintaining strong customer relationships and optimizing operational performance.

Job responsibilities:

Oversee daily workflow of specific workgroups and segments of the process
Manage a team of full and part-time frontline employees
Handle complex customer relationships using service improvement tools
Take direct ownership of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
Inform shift manager of process delays and resolve production obstacles
Provide guidance and development to Team Leaders and Operations team members

Required qualifications, capabilities and skills:

2 years supervisory/leadership experience
Ability to lead, direct, and be visible to staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline processes
Demonstrated ability to multi-task and balance numerous activities simultaneously
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Good decision making skills as well as exceptional written and verbal communication skills
Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities and skills: