JPMorgan Transactions Supervisor /3rd shift 

United States, Arizona, Tempe 

539614476

As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions and extracting checks and remittances. Our division empowers customers to handle paper-based payments efficiently, capturing data with advanced technology and updating accounts receivable swiftly. Your role is crucial in expediting payment collections and ensuring timely account updates.

Description for Internal Candidates

As a Transactions Supervisor in Receivables Operations, you will manage a team responsible for processing daily document transactions and extracting checks and remittances. Our division empowers customers to handle paper-based payments efficiently, capturing data with advanced technology and updating accounts receivable swiftly. Your role is crucial in expediting payment collections and ensuring timely account updates.

Job responsibilities:

• Oversee daily workflow of specific workgroups and/or segments of the workflow process
• Manage a team of full and part-time front-line employees
• Handle complex customer relationships using service improvement tools and methodologies
• Own remittance processing performance, allocating work to maximize productivity and quality
• Manage shift operations, inform shift manager of delays, breakdowns, and resolve production/quality issues
• Provide guidance and development for Team Leaders and Operations team members

Required qualifications, capabilities, and skills:

• Minimum 2 years of supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting multiple deadlines
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision-making skills and exceptional written and verbal communication skills
• Core leadership abilities, strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential

Preferred qualifications, capabilities, and skills:

• Experience in a remittance processing environment

Schedule:

• Sunday - Thursday
• 8:00 pm - 4:30 am

Shift differential:

This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence