JPMorgan Transactions Supervisor 3rd Shift 

United States, Illinois, Elgin 

17201899

As a Transactions Supervisor in Receivables Operations, you will manage a team processing daily document transactions and extraction of checks and remittances. You will be supporting the firm’s Receivables Operations division which enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. Your main objective is to oversee the expedite of collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective you will oversee is the expedite of posting of payment information, allowing the customer to update their account records.

Job responsibilities:

• Oversee daily workflow of specific workgroups and/or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities:

• Ability to work 100% Onsite
• 2 years supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision-making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

Preferred qualifications, skills and capabilities:

• Experience in Remittance processing environment

Schedule: Monday - Friday, 10:30 PM - 07:00 AM

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence