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JPMorgan Transactions Supervisor United States, Michigan 175297564
14.09.2024
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Job responsibilities:
- Oversee daily workflow of specific workgroups and/or segments of the workflow process
- Manage a team of full and part-time front line employees
- Handle complex customer relationships while utilizing service improvement tools and methodologies
- Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- Provide guidance and development of the Team Leaders and Operations team members
Required qualifications, skills and capabilities:
- Minimum 2 years supervisory/leadership experience
- Ability to lead, direct, and be visible to staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Good decision-making skills as well as exceptional written and verbal communication skills
- Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
Preferred qualifications, skills and capabilities:
- Experience in Remittance processing environment
Schedule: Monday - Friday 7:30am - 4:00pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
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