Job Summary:
The candidate is expected to learn the various types of system maintenance done by billing. Be able to assist in delivering current production processing; while also assist in designing and implementing Robotic Process Automation (RPA) solutions using UI Path and/or Alteryx. They will apply and post payments received from clients, generate and complete daily/weekly/monthly reports. Other responsibilities and requirements are as follows:
Job Responsibilities:
- Learn the various systems used, processes performed, and reports completed by the Payments team.
- Partner with Reconciliation and Finance teams ensuring all clearing standards are upheld within SLAs.
- Learn the various types of research tools (outstanding debt, bank account guide), used by the team.
- Management of all payment-related material and processes within SLA and manage accuracy regardless of input point, including monitoring and resolution of overpayments.
- Research and resolve out of balance conditions in Payment-in-Process (PIP), General Ledger (G/L) and Nostro accounts owned by TS Billing Operations.
- Process customized reports as necessary. Process with accuracy, care and precision and aim for "zero defects" or no mistakes in work processed.
- Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives.
- Escalate issues timely to management.
Required Qualifications, Skills and Capabilities:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx.
- Ability to understand billing or accounting processes and associated details.
- Strong written and verbal communication skills.
- Able to prioritize work and multi-task without making errors.
- Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
- Ability to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how the matter was resolved or outcome of research.
- Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Technology, Sales, Service and Finance.
Preferred Qualifications, Skills and Capabilities::
- Previous internship or project experience in RPA or automation.
- Billing Operations and TS Operations experience is a plus.
- Accounting, G/L, SAP system and payment processing knowledge is a plus.