As an Fraud Analyst, you'll manage the operations of several functions of the Fraud Prevention Operations within Payment Operations
Job Responsibilities:
- Ensure that all work items are completed as per the agreed timeline
- Requires call back to be made to the end clients of the bank globally for validation
- Monitor the exceptions and ensure that they're resolved in a timely manner
- Identify opportunities for improving the efficiency of the process
- Identify the training requirements of the team members
- Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
- Prepare the weekly / monthly reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes
Required qualification, skills and capabilities:
- Experience with and a working knowledge of various aspects of International Payment Processing Operations
- Working Knowledge of SWIFTS and international payment conventions and practices is a must
- Prior experience in client and third party bank investigations for Multicurrency payments is an added advantage
- Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
- Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Ability to escalate issues as appropriate
- Bachelor’s degree
- Strong PC skills, including knowledge of Microsoft Office Suite