Job Responsibilities:
- Handle inquiries from Global clients and work towards their effective resolution.
- Handle varied inquiry types like UTA, BCNR, Amendment, Recall as per Standard operating procedures
- Review, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank
- Review, research and re effect funds to beneficiary banks as per amendments
- Review and process accounting for compensation claims on behalf of clients.
Required Qualifications, Skills and Capabilities:
- Graduate or Minimum 2 years – Global Investigations or Fresh
- Graduates with good academic record.
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
- Excellent written & oral communication skills in English.
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
- An acute client focus.
- Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word
Preferred Qualifications, Skills and Capabilities:
- Experience and a working knowledge of various aspects of funds transfer Operations. 2 years of experience in a backoffice operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Working Knowledge of SWIFT & international payment conventions & practices is preferable.