JPMorgan Implementation Manager - Payments Vice President 

United States, Illinois, Chicago 

104349362

As an Implementation Manager Lead in the North America Implementation team, you will be responsible for organizing, monitoring, and deploying all activities within a client implementation – managing individual projects and a team of technical managers. You will align results and resources to support overall financial plans and goals of the organization.

Job responsibilities:

• Leading a team of implementation managers responsible for working directly with clients and implementation teams on the integration of complex treasury cash management solutions for new and existing clients
• Have a deep understanding of JP Morgan’s cash management products, the organization, and priorities
• Modernize the client experience by understanding client needs and applying the appropriate scalable and sustainable solutions
• Partnering with Products and Operations to architect the optimal onboarding experience for newly launched products
• Driving strategic enhancements focused on simplifying client engagement activities, automating manual tasks and delivering a client-centric engagement with clients at every touch point
• Approach delivery with an eye towards deepening customer relationships
• Recruiting and maintaining a team of world-class talent
• Leading the strategy and attainment of key KPIs; providing regular executive management updates to partners and senior management
• Fostering a strong risk and control environment aligned to the firm’s control agenda
• Promoting an environment of inclusion, engagement, and innovation across the North America Implementation team

Required qualifications, skills and capabilities:

• Dynamic, high-energy leader passionate to drive the organization forward
• Prior experience managing teams, projects and programs
• Proven success implementing change
• Excellent interpersonal, influencing, communication and partnership skills
• Outstanding ability to convey senior leadership messages in both verbal and written form
• Experience in process standardization and global best practices across segments and regions
• BA/BS degree required

Preferred qualifications, skills and capabilities:

• Transactional banking/payments knowledge strongly desired