Microsoft CX Program Manager 

India, Karnataka, Bengaluru 

990259914

Required Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ year(s) experience in software industry experience related to technology
  • OR equivalent experience.
• Experience on azure storage services offerings.
  
• Strong program management experience and proven track record of delivering high quality work on time.
  
• Demonstrated ability to engage with customers and partners to understand their business needs and priorities.
  
• Self-starter with a strong passion for using data to influence business decisions and strategy investments.
  
• Excellent oral and written communication skills and ability to present across operations and business teams in Microsoft
  
• Ability to work cross-functionally, be detail oriented ,build and maintain trust with internal stakeholders in a fast and agile development environment
  
• Exceptional ability to effectively negotiate and collaborate across teams and organizations.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Engineering, Computer Science,
  • OR related field AND 5+ years of software industry experience related to technology
  • OR equivalent experience.
• 1+ year(s) of customer facing experience.
• Strong aptitude for analytic thinking and solution development.
  
• Strong problem solving and negotiation skills with proven capabilities to drive positive business results through cross-group collaboration and partnerships.
• Excellent communicator (written and verbal) with ability to create and deliver executive friendly communications on complex product, business, and supply chain topics.
  
• Ability to interact with diverse technical and non-technical groups spanning all organizational levels.
  
• Ability to deliver results in an ambiguous and evolving business environment.

• Deliver against our Customer Capacity promise by ensuring we have a frictionless experience for our customers. Establish, monitor and report out against customer metrics and KPIs for the resources you manage.
• Monitor, measure and manage customer experience and region health with scorecards to continuously improve capacity experience and offerings for the diverse customer base.
• Serve as the Technical and Operational Subject Matter Expert for the Azure Storage services within your portfolio
• Proactively identify and analyze risks to the capacity health for the Azure storage resources and services you manage, trigger mitigation strategies and actions.
• Work with Field leadership, Engineering Groups, Azure Global in establishing strategic growth initiatives and ensure that the proper capacity and enablement services are available for Global customers
• Partner with infrastructure, planning and forecasting teams to drive capacity enablement across Azure data centers worldwide.
• Collaborate with Azure Storage capacity managers to help optimizing capacity usage across regions for Built on Azure Data services