EY PAS EMS Immigration - French Advanced analyst 

India, Karnataka, Bengaluru 

977504607

Role and Responsibilities

Global Immigration professionals support US and Canadian Immigration Attorneys and Law Clerks. You will assist senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.

You will support electronic case management administration processes, as well as email communication and document drafting for Non-Immigrant and Immigrant visa application types. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.

You will stay abreast of regulatory changes in the US/Canada immigration domain, supporting senior caseworkers, assisting attorneys and clerks in implementing necessary changes in case management and processes in a timely manner.

Tasks include:

• Assist Canadian immigration attorneys in Canadian immigration visa petition drafting. Involved in drafting business based and family-based non-immigrant and settler visa matters.
• Draft visa petition forms, and other legal documents for Intracompany transfers, Change of employer requests, Work permit extensions, new work permit applications, Visitor visa requests, Permanent residency requests, Labour Market Impact Assessment and Certificate of Acceptance of Quebec requests.
• Drafting and uploading information and documents on Immigration, Refugees, Citizenship of Canada portal for various case types such as Permanent Residency, Offer of Employments, visitor visas, work permits etc.
• Open case file and enter basic information about the applicant and case fee details under the right sponsor/employer on case management tool.
• Save relevant documents shared by the applicant in the shared drive and intimate attorney and law clerks regarding the same.
• Utilize immigration tools such as INSZoom, BIT, Pathway.
• Drafting complex applications in French language such as LMIA/CAQ, CSQ & Quebec Federal application, VJO.
• Preparing application on Arrima portal for Quebec clients.
• Attend weekly training sessions with the immigration attorneys. Undertake regular learning process while attending the process training and various other update sessions held by the Canadian immigration lawyers in Canada.
• Update the team members and help them in adhering to any changes.
• Ensure on time delivery on all client deliverables.
• Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team

You are accountable for performance and strategic objectives.

• continuous performance improvement outcomes for efficiency and quality
• adherence to Organization risk management protocols
• service delivery metrics; CDP, SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics reporting to the local office senior manager/partner.
• identify and pre-empt technical or process issues may impact the client or immigration formalities and associated trouble-shooting and remedial action
• identify and remediate issues and risks, direct the development of project/program status reports and metrics to meet business needs, and manage stakeholder expectations

You fulfil team leadership responsibilities for assigned team members to drive engagement and performance with a commitment to learning and development.

• counselling, goal setting, professional development activities and feedback loop responsibilities across the team
• contribute to and drive training and L&D activities across the team
• foster a positive and collaborative learning environment, and participate in wider organizational and people initiatives
• report on staffing and performance metrics for assigned team
• support recruitment and performance management responsibilities

Qualification:

• Bachelor’s Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), B2/C1 Level into French Language from a reputed university/college and Literature/Communicative English/Mass Communication & Journalism or related fields.
• MBA/Masters in relevant field an advantage.

:

• 1 to 5 years Canada immigration experience with demonstrated exposure to application drafting and process requirements (Labour Market impact analysis, Work permit application drafting, Work permit extension drafting)
• Working experience on French Language Proficiency

• Working exposure to INSZoom or other case management technology desirable
• Canada, US or other Consular visa application exposure considered favourably.
• Knowledge of Quebec Immigration regulation is an asset.
• Excellent written & verbal French language skills and, because this role interacts with National and or Global clients, bilingualism in French and English is a definite asset.
• Excellent organizational, and verbal/written communications skills.
• Strong attention to detail.

Candidates must demonstrate:

• A strong understanding of Canada immigration criteria, process, and procedure
• Experience working with and supporting Canadian Immigration Attorneys
• Experience with substantive writing, editing, and proof-reading a variety of documentation, and the ability to draft articulate and persuasive communications
• Outstanding administrative and communication skills, mature business sense, and ability to perform in a dynamic, time-sensitive environment
• Ability to manage multiple and intercultural stakeholder relationships
• Excellent analytical skills, and attention to detail
• Exposure to quality control and risk management processes
• Strong project management and people management skills.
• Experience working in a paralegal or client facing role is preferred

What we look for:

• We look for people with strong Language communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow and ensure Quality and timely deliverables.

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
• One takes Responsibility and Ownership to the task performed and ensure timely and accurate tracking mechanism

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.