A career in means you’ll be part of a team that transforms our customer’s challenges into solutions. Start dates for this role are in 2025
Your primary responsibilities include:
Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
Required Technical and Professional Expertise
Experience with client facing roles, preferably working directly with customer issues
Ability to troubleshoot complex issues and provide step-by-step technical help, both written and verbal.
Ability to recognize and prioritize critical tasks independently
Preferred Technical and Professional Expertise
Experience in web deployment, CGI applications and servlets